FAQs

FAQs2020-10-27T18:51:54+00:00
Can I cancel anytime?2020-10-11T00:22:41+00:00

Absolutely! We love all of our clients and want to maintain a strong relationship. We definitely would hate to see you go, but we know sometimes with certain financial situations it may be necessary to adjust. If this ends up being the case just send us an email by filling out our contact form and we’ll help you right away.

What happens if my site gets hacked?2020-10-11T00:22:08+00:00

One of the great benefits of our care plans is that malware cleanup and security checks come standard with ALL plans, so rest assured your site is protected either way.

When the site is finished do I have to manage it myself?2020-10-11T00:21:24+00:00

We love it when our clients take control of their own site. We provide you with a “teaching session” to learn the ropes of managing your new website after launch. We understand as a small business owner how many things you have to do on a daily basis to run your business so we offer website care packages to handle it all for you if managing it yourself is out of the question.

What if my website was built by another developer?2020-10-11T00:20:26+00:00

Typically our plans are for sites we build or re-design, but we welcome clients who are wanting long term assistance from a dedicated WordPress team. The first step would be to do an initial evaluation of your website to get familiar, learn how it was built and look for any potential issues that could come up later. Then we will make a list of issues to fix right away and suggest any improvements required to proceed with getting onto one of our monthly care plans.

My website is down! What do I do?2020-10-11T00:19:56+00:00

If your website is not opening, first confirm if you are the only one experiencing the issue by visiting DownForEveryoneOrJustMe and putting in your website URL to check.

  • Down for just you – Try clearing your browser cache and cookies and then launch your site again. Also please verify you are not having issues with your Internet connection or personal WiFi network.
  • Down for everyone – Shoot us an email, even though we most likely have already been notified by our website uptime monitoring system. If this happens outside of our normal business hours you can try calling your web hosting directly and see if they can assist in getting the website back online.

Possible reasons

  • Payment issues related to web hosting, domain renewal or an SSL certificate has expired.
  • Your web hosting is experiencing maintenance issues.

Anything outside of those reasons we will investigate and work to bring your site back online.

Who orders the prints for my branding items?2020-10-11T00:19:27+00:00

We will provide brand collateral items including business cards, stationery, etc…but you are responsible for ordering any prints of those items. We will be more than happy to recommend places to put in the orders at the end of your project if you would like our assistance.

How will I receive my final branding files?2020-10-11T00:19:01+00:00

You have the option of providing access for us to upload your content to any Online storage account you may own (DropBox, OneDrive, GoogleDrive, etc.) or we will grant you access to our shared folder for our preferred Online storage to download files.

What files are included in each brand package?2020-10-11T00:18:37+00:00

Branding package deliverables come in multiple file formats, including PNG, JPG, PDF, AI, EPS, and SVG files. Some packages may require additional file types to be included for your brand collateral items.

How much work do I have to do upfront before my branding project?2020-10-11T00:18:11+00:00

All brand packages include a Pinterest Inspiration Moodboard and Brand Questionnaire that must be completed by you before your project start date. These items will be discussed in further detail during your initial design meeting. In addition, be sure to have your professional email and phone number (if relevant) and any other contact info or marketing media like brand photography or personal headshots before we begin.

How do we communicate through the design process?2020-10-11T00:17:39+00:00

There will be two initial design meetings before we begin any design work. Once the project is started you will have access to work with us via email, phone or video calls throughout the duration of the project.

Are branding files editable?2020-10-10T23:15:19+00:00

All final logo designs, business cards and social media graphics will be in a closed file format (not editable). Some packages include brand collateral items that will be editable files and that will be notated in the project proposal before the project begins.

How do I get started?2020-10-10T23:14:52+00:00

Schedule a call here. We will discuss your goals and develop a plan. After the project agreement is signed and payment is made we get to work building an amazing website.

When the site is finished do I have to manage it myself?2020-10-10T23:14:25+00:00

We love it when our clients take control of their own site. We provide you with a “teaching session” to learn the ropes of managing your new website after launch. We understand as a small business owner how many things you have to do on a daily basis to run your business so we offer website care packages to handle it all for you if managing it yourself is out of the question.

How long does it take to complete a project?2020-10-12T16:18:20+00:00

Web Design – A site typically takes 6-8 weeks to finish. That timeline depends a lot on how quickly you are able to respond at each stage with feedback and your content assignments.

Branding Service – Every branding design project takes approximately 3 – 4 weeks to complete and is completely dependent upon client response time. No additional time will be needed if bundling with a web design package as those projects will be treated separately.

Can you help with images?2020-10-10T23:13:13+00:00

ABSOLUTELY! We will resize, crop and optimize any images you provide and can assist you with finding stock photos to use if needed through our Adobe Stock subscription.

Are there any ongoing costs associated with having my website after launch?2020-10-15T01:53:56+00:00

Domain name – This is the name of your website that people will use to go to your site Online. The cost for this is between $10-$20 per year.

Hosting – This is the service that provides the server where your website lives so people can find your site on the Internet. 1 year of hosting is covered in the all packages and the annual renewal cost will be $194 per year.

Plugins – This is an expense only if you require certain functionality on your website that is handled better through the use of a plugin. We try to provide both free and paid options before incurring any additional fees on top of the project total.

Where can I see examples of your work?2020-10-10T23:12:23+00:00

Click here to view some of our favorite projects!

Who is responsible for the website’s content?2020-10-10T23:11:51+00:00

Our projects are an incredibly collaborative experience. While we do have copywriters to assist with your website’s copy, we run through a series of exercises to help us understand your business, who your ideal customer is and the correct messaging to help attract them. This also helps us make sure that the messaging always feels, looks and sounds just like you so everything is authentic as possible.

How will I receive each design phase?2020-10-10T23:11:18+00:00

We will treat your project, well like a project. We use a software called ClickUp to streamline the delivery and approval process for both web design and branding projects.

How do I pay you?2020-10-15T01:51:56+00:00

After our consultation call we will send you a proposal through our custom Online tool. This will allow you to both sign the service agreement and pay online using any major credit card. We also have financing options available where we can send you a separate invoice electronically to pay using either PayPal Credit or Klarna.

*** Branding services and Care Plans can also be purchased directly on our website under the Branding Services page and Care Plans page using the traditional checkout process.

What kinds of businesses do you work with?2020-10-15T01:58:06+00:00

We specialize in working with small businesses who are looking to sell their products or services online to their ideal customers with the intention of growing their business. We have worked with many industries from personal coaches to custom home builders to Online retailers. Check out our portfolio here to see some of the types of clients we have worked with!

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